Refund, Cancellation & Shipping Policy

Cacao trees

Your 50% deposit is fully refundable if you cancel at least 7 days before your scheduled pickup. If you cancel later than that, the deposit is not refunded but is credited in full toward a future pickup within 12 months.

Once trees leave the nursery there are no refunds or returns, with one exception: if a tree is dead or severely damaged on arrival, tell us within 48 hours with photos and we will replace it at the next available pickup at no charge.

Grafted trees are prepared to order (60–90 days). Canceling a grafted order after preparation has started follows the same 7-day rule measured from the confirmed ready date.

Chocolate

Perfect Cacao chocolate is a food product and cannot be returned once shipped.

If your parcel arrives damaged or the chocolate is spoiled, email us a photo within 7 days of delivery and we will send a replacement or refund the item — your choice.

Shipping

Chocolate ships free within the United States and Puerto Rico by USPS Priority Mail. We ship within 3 business days of your order; transit is typically 1 to 3 days. We email you the tracking number when the parcel leaves.

Please check your address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we will contact you; re-shipping may carry a postage charge.

Trees are not shipped — they are collected at the Mayagüez nursery.

Subscriptions

You can cancel a chocolate subscription at any time before the next billing date using the "Manage subscription" link or by emailing us. Cancellation takes effect at the end of the period already paid; we do not refund partial periods. A shipment already on its way is not canceled.

Address changes are made through the same manage link, before the next billing date.

How to request a refund or replacement

Email rafael@nexusmarkets.io or call or text +1 (939) 235-1818 with the email address you used to order, your order reference if you have it, and photos where relevant. We reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days.